Choose other country to get service

Notice

 

TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

Close
TCL MOVETIME Kids' Watch MT46 |
: MOVETIME MT46

TCL MOVETIME Kids' Watch MT46

FAQ

Filters

How can I get help in case I have difficulty in using the watch?

# Troubleshooting

Why cannot I pair my watch with my phone after changing my phone number?

# Basic Settings

Why cannot I use the watch for video calls?

# Basic Settings

Why am I not receiving notifications from the TCL Connect App?

# Basic Settings

Why is the location inaccurate, or why can’t I find my child?

# Basic Settings

How do I unpair your watch from your phone?

# Basic Settings

How can watch add new friends?

# Basic Settings

How can family members obtain administrator permission?

# Basic Settings

Other family members want to be added into the contacts list. How can I do?

# Basic Settings

If I deleted my watch from the TCL Connect app, how can I re-bind the watch with my phone?

# Basic Settings

What do administrator, non-administrator, and contacts mean? What are their respective permissions?

# Basic Settings

I’ve downloaded TCL Connect App, How can I pair my watch with my phone?

# Basic Settings

Where can I get QR code?

# Basic Settings

How can I download TCL Connect app and create an account?

# Basic Settings

What can I do when I can’t obtain the verification code during registration?

# Troubleshooting

What should I do if my device has not been used for a long time and cannot power on?

# Troubleshooting

Whether the storage and use of location data for user will be divulged?

# Security

Whether the material of this product is harmful to seniors?

# Security

What can I do when my phone unable to pair with my watch?

# Troubleshooting

What can I do when my phone unable to obtain the position of my watch?

# Troubleshooting

How can I use SOS?

# Basic Settings

How do I set a school time?

# Basic Settings

How do I add and delete Alarms and Reminders?

# Basic Settings

How do I add and delete safezone?

# Basic Settings

What to do with my used terminals?

# Device

How can I use the data service for my watch?

# Device

How about the positioning accuracy for my watch?

# Device

What do I need to know about the Waterproof notice of my watch?

# Device

What SIM Card does the watch support?

# Device

How to add family members into the contacts list?

# Basic Settings

What operating systems does the application support?

# Device