Notice
TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
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ItemsWhy is the location inaccurate, or why can’t I find my child?
Why cannot I use the watch for video calls?
Why cannot I pair my watch with my phone after changing my phone number?
How can I get help in case I have difficulty in using the watch?
I’ve downloaded TCL Connect App, How can I pair my watch with my phone?
If I deleted my watch from the TCL Connect app, how can I re-bind the watch with my phone?
Other family members want to be added into the contacts list. How can I do?
How can family members obtain administrator permission?
How can watch add new friends?
How do I unpair your watch from your phone?
Why am I not receiving notifications from the TCL Connect App?
How can I download TCL Connect app and create an account?
Where can I get QR code?
What do administrator, non-administrator, and contacts mean? What are their respective permissions?
What should I do if my device cannot power on and does not respond to charging?
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