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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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FAQ

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What’s power saving mode and how can I set power saving time?

# Personal Management

What should I do if Wi-Fi network and LED lights automatically turn off?

# Device information & Function

What should I do if I forget the Wi-Fi key?

# Personal Management

How can I change the SSID and Wi-Fi key?

# Personal Management

How can I connect to a 4G network?

# Basic Settings

What should I do if the Network/Signal indicator is solid red?

# Basic Settings

Which operating systems does the device support?

# Basic Settings

How can I manually search for the network?

# Basic Settings

How can I set up a Wi-Fi connection through WPS?

# Basic Settings

What should I do if I can’t log in to the Home page?

# Basic Settings

How can I access the Home page?

# Basic Settings

What should I do if I can’t access the internet or open the web page prompt no Internet?

# Basic Settings

How can I restart and reset the router?

# Basic Settings

What should I do if "PIN lock" or "PUK lock" is displayed on the screen of the device connected to the Router?

# Basic Settings

What should I do if it says “No SIM” or “Invalid SIM” on the router configuration page?

# Basic Settings

What should I do if the SMS LED is flashing blue?

# Basic Settings

How can I check the router information?

# Basic Settings

How can I connect a device to router via Wi-Fi?

# Basic Settings

How can I upgrade my device?

# Basic Settings

Why does the SSID not appear in the wireless network list?

# Basic Settings

How can I change the login password?

# Personal Management

What to do with my used terminals?

# Others