Notice
TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
What should I do if I cannot receive calls or miss calls constantly?
How can I use a SIM card to make video calls?
What should I do if my device stop charge when it reaches a certain battery level (not reaches 100%)? (Device: new)
What should I do if my device auto powers off?
What should I do if my device cannot power on?
What should I do if my device flash the camera or the screen when receive notifications or when alarms sound? (Home screen: new)
What should I do if my screen display change to a black-and-white image? (Home screen: new)
How can I change the screen refresh rate? (Home screen: new)
Why my device unlock automatically when I input a correct PIN, no need to pressing the “tick” button? (Security: new)
What should I do if my device system lags or freezes?
What should I do if my device cannot charge or charges slowly?
What should I do if my fingerprint unlock function works slowly or fails?
What should I do if my device’s battery drains under normal use?
What can I do if my device heats up?
How can I transfer data from the internal storage to the SD card?
What should I do if my device reboots by itself?
What should I do if the Multi-screen Share connection fails?
What should I do if there is no sound or poor audio on my device?
How can I change the default ringtone and adjust the volume for incoming calls?
How to remove Google account from your device?
Why is there no 5G signal icon on my screen?
What should I do if the NFC (Near Field Communication) function doesn’t work?
What should I do if my device cannot send or receive messages?
What should I do if the navigation buttons disappear from my screen?
What should I do if my device network signal is weak/there is a low reception level?
What should I do if the in-built applications of my device do not work?
What should I do if my device cannot connect to the internet using mobile data?
Why can’t I connect to a specific Wi-Fi router?
What should I do if my device is always searching for a network or if no operator name is displayed?
What should I do if my screen is just showing a completely black/blue/white display?
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
How can I use the split screen function?
How can I know whether my device will work with my SIM carrier?
How can I use the Multi-screen Share function?
What to do with my used terminals?
What should I do if I experience a slow response or incorrect action when touching the screen?
What should I do if the image quality of a camera capture or video capture is poor?
How can I turn on USB debugging?
How can I connect my device to a PC or another device via a USB/OTG cable?
How can I change the permissions for my apps?
How can I create a video of what is on the screen?
How to back up my device data?
How can I perform a factory reset on my device?
Why doesn’t my device pair with a Bluetooth enabled device?
What should I do if I cannot turn on the camera app?
How can I activate the accessibility menu?
How can I silence the ringtone of an incoming call?
How can I change font size on display or display size?
How can I manage app notifications quickly and easily?
How can I change the language of the device?
How can I take a screenshot?
How can I upgrade my device?
How can I check the IMEI number of my device?
How can I use a SIM card to make video calls?
What should I do if I cannot receive calls or miss calls constantly?
How can I change the screen refresh rate? (Home screen: new)
Why my device unlock automatically when I input a correct PIN, no need to pressing the “tick” button? (Security: new)
What should I do if my device stop charge when it reaches a certain battery level (not reaches 100%)? (Device: new)
What should I do if my device cannot power on?
What should I do if my device flash the camera or the screen when receive notifications or when alarms sound? (Home screen: new)
What should I do if my screen display change to a black-and-white image? (Home screen: new)
What can I do if my device heats up?
What should I do if my device’s battery drains under normal use?
What should I do if my device auto powers off?
What should I do if my device reboots by itself?
What should I do if my device cannot charge or charges slowly?
What should I do if my fingerprint unlock function works slowly or fails?
How can I change the default ringtone and adjust the volume for incoming calls?
How can I transfer data from the internal storage to the SD card?
How to remove Google account from your device?
What should I do if my device system lags or freezes?
What should I do if the Multi-screen Share connection fails?
What should I do if there is no sound or poor audio on my device?
Why can’t I connect to a specific Wi-Fi router?
What should I do if my device is always searching for a network or if no operator name is displayed?
Why is there no 5G signal icon on my screen?
What should I do if the NFC (Near Field Communication) function doesn’t work?
What should I do if my device cannot send or receive messages?
How can I know whether my device will work with my SIM carrier?
What should I do if the in-built applications of my device do not work?
What should I do if my device cannot connect to the internet using mobile data?
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
How can I use the split screen function?
What should I do if the navigation buttons disappear from my screen?
What should I do if my device network signal is weak/there is a low reception level?
What to do with my used terminals?
What should I do if I experience a slow response or incorrect action when touching the screen?
What should I do if my screen is just showing a completely black/blue/white display?
How can I connect my device to a PC or another device via a USB/OTG cable?
How can I use the Multi-screen Share function?
What should I do if I cannot turn on the camera app?
What should I do if the image quality of a camera capture or video capture is poor?
How can I turn on USB debugging?
How can I manage app notifications quickly and easily?
How to back up my device data?
How can I perform a factory reset on my device?
Why doesn’t my device pair with a Bluetooth enabled device?
How can I take a screenshot?
How can I activate the accessibility menu?
How can I silence the ringtone of an incoming call?
How can I change font size on display or display size?
How can I change the permissions for my apps?
How can I create a video of what is on the screen?
How can I check the IMEI number of my device?
How can I change the language of the device?
How can I upgrade my device?